Pain points database
12 individual frictions extracted from raw complaints — the atoms every opportunity here is built from.
- Hacker NewsDeveloper Toolsprofessional developer
AI coding tool spend jumped from roughly $100/month to a $1,600/month run rate with no change in usage, and support called it expected.
“My usage went from a steady ~$60–100/month to $500+ in a few days, projecting ~$1,600/month. Support told me this was “expected.””
Tools named: Cursor
- App StoreCompliance SaaSindividual long-term user
A trial ending locks users out of years of their own data over paid features they never knowingly used.
“My free trial ended today, and I was suddenly locked out of my main calendar with a message about custom fields, which I did not use, as far as I know.”
Tools named: Asana
- App StoreFintech SaaSsmall contractor running two companies
Invoicing tools for trades have no functioning support channel when billing breaks.
“They don't have any back end support. Which means if you have a problem they have no way to fix it.”
- App StoreFintech SaaStrades contractor
Payment processors hold a trades business's first payout for 14 business days, when that money was for materials.
“They partner up with stripe and they allow them to hold onto your first payment for 14 business days. As somebody that's in the trades usually the payment is for materials.”
Tools named: Invoice Simple, Stripe
- App StoreFintech SaaSself-employed tradesperson
Invoices default to the wrong country, sending customers into a payment loop nobody notices.
“Invoices are STILL defaulting to another country. When customers try to pay the incorrect invoice, they end up in a never ending loop.”
Tools named: Invoice Simple
- App StoreCompliance SaaSteam lead
Support is unreachable at the moment billing or access breaks — no live channel, no clear contact.
“customer service is absolutely non-existent. They have no live support, no clear email con...”
Tools named: Asana
- App StoreCompliance SaaSworkspace administrator
Cancelling or deactivating an account is deliberately buried under cascading links, even for the administrator.
“I don't think there is any conceivable reason to bury the ability to do that under a series of cascading links and access points. I am the administrator, and nothing available to me on the site, the app, or the desktop…”
Tools named: Asana
- App StoreDeveloper Toolspower user with a decade of lists
The iOS build of a cross-platform task app is materially more limited than the Android build, stranding long-term users mid-migration.
“I've used Google Tasks for 10+ years, multiple times a day, with 30–40 lists... After switching from Android to iPhone about a year ago, I've been extremely frustrated by how limited the iOS version is compared with And…”
Tools named: Google Tasks
- App StoreDeveloper Toolsproject manager
Project management mobile apps do not carry over the sorting and filtering configured on desktop.
“The my tasks section does not keep the same sorting/filtering that I have in the desktop view. So it makes it a little difficult to stay on top of my tasks if I'm not on my computer.”
Tools named: Asana
- App StoreFintech SaaSrepair technician
Estimating apps ship with no parts or repair catalogue, so every line item must be typed from scratch.
“There is no database available in this app that lists available repairs or products. It would ALL have to be custom created by the user of the app.”
- App StoreFintech SaaSsolo contractor
Invoicing apps cap paid plans at a handful of invoices a month and charge extra to attach job photos.
“I'm already on the $6.99 a month plan which only allows me 3 invoices per month which is pretty bad.”
Tools named: Invoice Simple
- Hacker NewsLegal Techindie developer shipping a public side project
Developers shipping small public projects have no clear baseline for which legal and compliance obligations apply.
“What's your starter kit for satisfying legal/compliance obligations that are now incumbent on basically anything available to the public?”