Searching the Database
Search runs across three layers at once — synthesised opportunities, extracted pain points, and the original complaint text.
Last updated 2026-08-17
Three layers, one query
- Opportunities — the synthesised product ideas
- Pain points — individual frictions, closer to the raw signal
- Complaints — the unedited original documents
Searching effectively
Search the workflow, not the category. 'Invoicing' returns a lot; 're-key invoice' returns the specific friction. The more specific the phrase, the closer you get to a real problem.
Product names work well too. Searching a competitor by name surfaces every complaint we hold about it.